Privacy Policy

Depending on how you interact with Puff House and the features available on our website, we may collect information that you voluntarily provide to us, including your first and last name, email address, telephone number, billing and shipping information, ZIP or postal code, account information, order and transaction information, communications or inquiries, preferences and feedback, and other information you voluntarily provide.

When you visit our website, certain information may be collected automatically through cookies, server logs, and similar technologies. This may include your IP address, browser type, device type, operating system, referring website or source, pages visited, links clicked, date and time of access, approximate location derived from an IP address, and website interaction and usage information.

Puff House may use cookies and similar technologies to enable website functionality, remember user preferences, analyze website traffic, maintain security, and improve website performance. Certain third-party services may also place or use cookies in accordance with their own privacy policies. You can control or disable certain cookies through your browser settings.

We may use information collected from you to provide and operate our website and services, process and fulfill purchases or requests, communicate regarding orders and customer service matters, manage customer accounts, personalize and improve your experience, improve our products and website, send permitted marketing communications, maintain security, prevent fraudulent activity, enforce our policies, and comply with applicable legal and regulatory requirements.

Puff House does not sell or rent personal information merely for monetary compensation. We may disclose information when reasonably necessary to operate our business, including to website hosting and maintenance providers, payment processors, order fulfillment and shipping providers, customer support, email and communications providers, analytics services, security and fraud prevention services, and professional or legal service providers.

If online purchasing is available, payment information may be transmitted directly to the applicable payment processor or financial institution for authorization and processing. Puff House does not use customers' payment information for purposes unrelated to processing transactions, preventing fraud, handling refunds or disputes, or otherwise administering purchases.

Where applicable, you may receive promotional emails, text messages, newsletters, or other marketing communications from Puff House if you have provided appropriate consent or where otherwise permitted by law. You may opt out of promotional email communications by using the unsubscribe instructions included in those communications.

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, operate our business, comply with legal and regulatory obligations, resolve disputes, prevent fraud, and enforce our agreements. Certain information may continue to be retained after account closure or deletion where necessary or permitted by law.

Depending on your location and applicable law, you may have certain rights regarding your personal information. These may include requesting access to, correction of, or deletion of certain personal information, or withdrawing consent for certain processing activities. Certain requests may be subject to identity verification, legal exceptions, record-retention obligations, and other limitations permitted by applicable law.

Puff House takes reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse, or destruction. Access to personal information is limited to personnel and service providers who reasonably require access to perform their responsibilities.

Our website may contain links to websites, platforms, or services operated by third parties. Puff House does not control and is not responsible for the privacy, security, or data practices of third-party websites or services. We encourage you to review the privacy policies of third parties before providing personal information to them.

Certain products offered or promoted by Puff House may be subject to federal, state, or local age restrictions. Puff House does not knowingly intend to market or sell age-restricted products to individuals who are not legally permitted to purchase them. Where required, Puff House may use age-verification procedures or request information necessary to verify a customer's eligibility.

The Puff House website and services are not directed toward children. We do not knowingly seek to collect personal information from children through services intended for adults. If we become aware that personal information has been collected from a child contrary to applicable law, we may take reasonable steps to delete or otherwise appropriately handle that information.

Puff House may collect, retain, use, or disclose information when reasonably necessary to comply with applicable federal, state, or local laws, regulations, legal processes, regulatory requirements, or lawful governmental requests. For age-restricted products, Puff House may impose restrictions or verification requirements necessary to comply with applicable laws and regulations.

We may modify or update this Privacy Policy periodically to reflect changes in our business practices, website functionality, technology, or legal and regulatory requirements. When changes are made, the updated Privacy Policy will be posted on our website and the Last Updated date at the top of this policy will be revised.