Shipping Policy

Orders are typically processed and shipped within 1–2 working days; some orders may take up to 5 working days during peak periods or when items are back-ordered. Shipping days are Monday through Friday, excluding public holidays.

Each order may be shipped to a single destination address. To ship to multiple locations, customers should place separate orders. When possible, all items in an order ship together; however, some items may ship separately depending on size, weight, and stock status.

Ground shipping applies to Illinois, Indiana, Minnesota, North Dakota, South Dakota, Nebraska, and Wisconsin, plus select cities and ZIP codes in Kansas, Michigan, and Missouri. Ground shipments are handled by regional carriers Spee-Dee Delivery and United Delivery Service (UDS).

Minimum order for pickup: $500. Minimum order for shipping: $1,000. Flat shipping rate: $25. Free shipping is available on orders over $1,500. Hazmat charges will be applicable.

For all other pallet-shipping states in the contiguous U.S., the flat shipping rate is $100 with a minimum order of $3,500. Orders may ship on pallets or via freight services depending on size, weight, and destination.

A tracking link or number is provided once the order ships. Customers can also use the “Track Your Order” section on the website to check their order status. If a carrier does not meet its service commitment and a claim is approved, Puff House will credit the customer’s account for eligible shipping fees once the carrier pays the claim.

Due to federal and state age-verification rules, Puff House only ships to commercial addresses. Orders to residential addresses or P.O. boxes may be canceled without notice, and repeated attempts to ship to residential addresses can result in account cancellation.

Cash on delivery (COD) is not available because of carrier and payment-processing restrictions.